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FAQ.

  • How do I purchase a piece of artwork from your site?
    To purchase artwork from our site, simply select your desired piece, add it to your cart, and proceed to checkout. We offer secure and convenient payment options, including credit cards, debit cards, and manual payment. Rest assured that your transaction is safe and protected. Once your payment is confirmed, we will swiftly process your order and prepare the artwork for delivery. Our customer support team is available to assist you throughout the purchasing process, ensuring a seamless experience.
  • What forms of payment do you accept and is it secure to transact on your website?
    We offer various convenient payment options to accommodate your preferences. You can make payments using major credit cards, debit cards, PayPal, and Wise. Additionally, we provide the option for local Indonesia bank transfers, with the process detailed upon contacting us. For secure transactions, we utilize Stripe as our trusted payment gateway, a platform widely used by reputable e-commerce sites. To prioritize your security, we do not store any credit card data on our servers. You can confidently proceed with your transaction, knowing that your payment information is handled securely and with utmost care.
  • Do you provide a certificate of authenticity with your artwork?
    Absolutely! We take pride in providing a certificate of authenticity with every artwork purchase. This certificate contains essential details, including information about the artist, the artwork's title and medium, and the edition number if applicable. The certificate serves as tangible proof of the artwork's authenticity, enhancing its value and ensuring its legitimacy. Whether you plan to cherish the artwork indefinitely or consider reselling it in the future, the certificate of authenticity accompanies your purchase, offering reassurance and peace of mind.
  • Can I return the artwork if it doesn't meet my expectations?
    Certainly! We understand the importance of your satisfaction, and we offer a 30-day return policy. If, for any reason, the artwork doesn't meet your expectations, please don't hesitate to contact us. We will gladly guide you through the return process, ensuring a smooth and hassle-free experience. Your happiness and confidence in our products are paramount to us, and we are committed to resolving any concerns you may have.
  • What is your policy on damaged or lost artwork during shipping?
    If your artwork arrives damaged or is lost during shipping, please reach out to us without delay, and we will diligently work to resolve the issue. In the unfortunate event of shipping damage, rest assured that we have you covered. Should the damage be attributed to the shipper's mishandling, we will initiate an insurance claim on your behalf. Following claim approval, we will swiftly send you a complimentary replacement artwork, as your satisfaction is our utmost priority. We are committed to ensuring that we make things right and provide you with a positive resolution.
  • Can I track the shipping status of my purchased artwork?
    Certainly! We understand the importance of being able to track the shipping status of your purchased artwork. To provide you with peace of mind and transparency, we offer tracking information for all our shipments. Once your order has been shipped, you will receive an email containing the necessary tracking details. This will enable you to monitor the progress of your artwork delivery and stay updated on its estimated arrival.
  • How long does it take to receive my purchased artwork?
    Shipping times for your purchased artwork may vary depending on your location and the size of the artwork. We strive to provide prompt service, and typically, if the delivery is within Singapore, Malaysia, or Indonesia region, we ship within 3-5 business days. However, for other countries, the shipping time may extend up to 7-10 business days. Rest assured, we prioritize the safe and timely delivery of your artwork and will keep you informed throughout the shipping process. Should you have any further inquiries regarding your specific order, please don't hesitate to reach out to our customer support team.
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