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Store Policy

Customer Care

At HeartLabBali, we prioritize providing exceptional customer care and ensuring your satisfaction. Our dedicated customer support team is here to assist you with any inquiries, concerns, or feedback you may have. Whether you need assistance with product selection, sizing, or order tracking, we are ready to help. Feel free to reach out to us via email at or through our contact form on the website. We strive to respond promptly and aim to resolve any issues efficiently, ensuring a positive shopping experience for you.

Privacy & Safety

We understand the importance of your privacy and are committed to protecting your personal information. We adhere to strict privacy practices to ensure the confidentiality and security of your data. Rest assured that any information you provide during the purchasing process will be used solely for the purpose of fulfilling your order and enhancing your shopping experience. We do not share your personal information with third parties unless required by law. For more detailed information, please refer to our Privacy Policy page on our website.

Wholesale Inquiries

If you are interested in wholesale opportunities or bulk orders, we welcome your inquiries. We offer competitive pricing and a wide selection of our products for wholesale purchase. To discuss your wholesale needs, please email us at Our wholesale team will be delighted to provide you with further information, pricing details, and assist you in placing your order.

Payment Methods

Payment Methods

At HeartLabBali, we offer a range of secure and convenient payment options to ensure a seamless checkout process. We understand the importance of flexibility when it comes to payment, which is why we accept the following methods:

  1. Credit/Debit Cards: We gladly accept major credit and debit cards, including Visa, Mastercard, and American Express. You can confidently make your purchase using your preferred card, knowing that your payment information is encrypted and securely processed.

  2. PayPal: We offer the convenience and security of PayPal as a payment option. If you have a PayPal account, you can easily complete your transaction using your account balance or linked credit/debit card.

  3. Wise (formerly TransferWise): For international customers, we understand the need for cost-effective and efficient payment solutions. We are pleased to accept payments through Wise, which allows you to make international transfers with competitive exchange rates and low fees.

  4. Local Bank Transfer (Manual): If you prefer to make a local bank transfer, we accommodate this payment method as well. For further information and instructions on how to proceed with a manual local bank transfer, please contact us through WhatsApp at +62 81797 53111 or email us at Our dedicated team will provide you with the necessary details to facilitate the transfer directly to the owner's account. Kindly ensure that the payment is made within the specified timeframe to avoid any delays in processing your order.

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